Trust and post-download
Plugingo plugin support, licensing and updates
A plugin platform must be clear before and after download. Here we gather essential information on support, licensing, updates, file security and purchase flow.
Assistance
Support oriented towards installation, compatibility and correct use
Plugingo support should help the user install the plugin, understand key settings, check for obvious conflicts, and complete the expected flow. The most recurring requests will become FAQs and public guides.
License
What needs to be clear about FREE and PRO
- FREE plugins can be downloaded at no cost from the Plugingo catalogue.
- PRO/Premium plugins may include advanced features, support or commercial updates.
- Each product page must indicate requirements, compatibility and version.
- The files must be downloaded only from the account area or from the official Plugingo links.
- The specific conditions may vary per product and will be made increasingly explicit in the data sheets.
Updates
Changelog and requirements help you decide whether to upgrade
To make the platform more credible, each plugin must have a version, changelog, technical requirements and tested compatibility. This reduces perceived risk and also makes the free catalog more professional.
Purchases
Rules to be made more and more visible
- For free products, checkout must remain simple and frictionless.
- For paid products, payment, download, email and support must be clarified.
- Refund requests must be managed with clear criteria consistent with the digital nature of the product.
- The order received page should show downloads and next steps.
- The product FAQs must answer the most common doubts first.
